Frequently asked questions

Yes. This store is for buying individual used and refurbished iPhones. Browse the available models, choose a configuration and add it to your cart.

Visit Help to see the currently available customer service contacts. For an existing order, include your order number and a clear description of your question.

Check the model, storage, colour, cosmetic condition and battery option on the product page. Select the configuration you want before adding it to your cart; availability and price depend on that selection.

Do not assume that every device has a new battery. Check the battery option and description for the selected configuration. If the information you need is missing, ask customer service before ordering.

The payment methods available for your order are displayed at checkout. Choose one of those methods and follow the payment instructions.

Review the order summary at checkout, including the selected products, applicable discounts, delivery costs and taxes shown there. Check the final total before confirming payment.

Choose your iPhone configuration, add it to your cart and review the quantity. Continue to checkout, enter your contact and delivery details, select an available delivery and payment method, then review and confirm your order.

Contact customer service as soon as possible with your order number and the change you need. The team will check the payment and fulfilment status before confirming what can still be changed.

Select your delivery country and enter your address at checkout to see the delivery options available for that order. If no option is available, contact customer service before attempting payment.

Sign in and open your order details to check the recorded order status and any available delivery information. If you need help locating an order, contact customer service with your order number.

Check the warranty information supplied with the product and your order. Ask customer service to clarify any missing information before purchasing; coverage should not be inferred from the cosmetic grade or battery option.

Open the relevant order in your account and submit an after-sales request, or contact customer service. Describe the fault and include useful photos where appropriate. Wait for the return or service instructions before sending the device.

Sign in, open the relevant order and use the after-sales request option. Select the request type and affected item, explain the reason and provide the requested information. The team will review the request and confirm the next steps.

Submitting a request does not mean a refund has been approved. Customer service will confirm the outcome and any refund arrangements after review. The time for funds to reach your account depends on the payment provider and bank.

Open Sell to check the current buyback options and supported countries. Any valuation and submission requirements are shown in that flow; a shopping order and a buyback request are separate transactions.